Privacy & Data Protection Policy

Hoppiness Pet Care

Last updated: 24.04.2025

At Hoppiness Pet Care, your privacy and the protection of your personal data is a top priority. This Privacy and Data Protection Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Hoppiness Pet Care is a UK-based pet care provider. In the course of our work, we collect and process personal data to ensure safe, reliable, and tailored care for your pets.

Data Controller:
Hoppiness Pet Care
📧 Email: Hoppinesspetcare@gmail.com
ICO Registered

2. Lawful Basis for Processing

We process personal data under the following lawful bases defined by UK GDPR:

  • Contractual obligation – To provide pet care services as agreed with you.

  • Legitimate interest – To manage and operate our business efficiently and safely.

  • Legal obligation – To comply with insurance, taxation, and record-keeping requirements.

  • Consent – For optional communication, testimonials, and marketing (you can withdraw consent at any time).

3. What Personal Data We Collect

We may collect and store the following types of information:

  • Full name

  • Address and postcode

  • Email address and phone number

  • Emergency contact details

  • Veterinary practice and contact info

  • Pet information (name, age, breed, medical history, routines)

  • Access instructions for your home (e.g. key safe codes, directions)

  • Service notes, consent forms, and care agreements

  • Website usage data (via Google Analytics)

4. How We Collect Your Data

We collect data through the following channels:

  • Google Forms – Client intake and booking

  • HubSpot Forms – Online enquiries and website contact

  • Email and WhatsApp – Direct communication with clients

  • Printed forms – Physical records (kept securely)

  • In person – During consultations and pet visits

  • Google Analytics – Website traffic and user interaction

  • HubSpot CMS – Website and form hosting

  • GoDaddy – Domain provider

  • iPhone Notes - During in-person consultations

5. How Your Data is Stored and Protected

Your data is stored securely in both physical and digital formats. Measures in place include:

  • Printed documents stored in a locked drawer with limited access.

  • Electronic files stored on password-protected devices secured with Norton antivirus software.

  • Mobile phone used for client contact is password protected.

  • Information is stored securely within trusted third-party services:

    • Google Workspace (Google Forms, Gmail, Google Maps)

    • HubSpot (forms, CMS, CRM)

    • GoDaddy (domain management)

  • Data collected via our website is protected through HTTPS encryption.

6. How We Use Your Information

We use your information to:

  • Communicate about bookings and care instructions

  • Provide safe and personalised care for your pets

  • Navigate to your home using Google Maps

  • Handle emergencies, including contacting your emergency or veterinary contacts

  • Maintain business records and comply with insurance/legal obligations

  • Improve our website and services via Google Analytics (anonymous tracking)

We do not sell or share your data with third parties except when:

  • You have given consent

  • It is necessary for service provision

  • It is required by law

7. Data Retention

We retain client data only for as long as necessary:

  • Client and pet care data is typically kept for up to 6 years after your last booking (for legal and insurance purposes).

  • Google Analytics data is retained according to Google’s default retention settings unless manually adjusted.

  • You may request deletion sooner unless we are legally required to retain it.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Erase your data (where applicable)

  • Restrict or object to processing

  • Data portability – request your data in a machine-readable format

  • Withdraw consent at any time (for non-essential uses)

  • Lodge a complaint with the Information Commissioner’s Office (ICO):
    www.ico.org.uk

To exercise any of these rights, please contact us at:
📧 hoppinesspetcare@gmail.com

9. Website Cookies and Analytics

Our website uses cookies for:

  • Basic site functionality

  • Tracking site traffic and user interaction via Google Analytics

You can control cookie settings in your browser or via the site’s cookie banner (if implemented).

10. Updates to This Policy

We may update this policy occasionally to comply with legal requirements or improve clarity. The latest version will always be available on our website or by request.